- Create constancy of purpose towards improvement of product and service, with the aim to become competitive, stay in business, and to provide jobs.
- Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change.
- Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by creating quality into the product in the first place.
- End the practice of awarding business on the basis of price tag. Instead minimize total cost. Move towards a single supplier for any one item, on a long term relationship of loyalty and trust.
- Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
- Institute training on the job.
- Institute leadership (see point 12.) The aim of leadership should be to help people and machines and gadgets to do a better job. Leadership of management is in need of overhaul, as well as leadership of production workers.
- Drive out fear so that everyone may work effectively for the company.
- Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
- Eliminate slogans, exhortations, and targets for the work force that ask for zero defects and new levels of productivity.
- Eliminate work standards (quotas) on the factory floor. Substitute leadership. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.
- Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality. Remove barriers that rob people in management and in engineering of their right to pride in workmanship. This means inter alia, abolishment of the annual or merit rating and of management by objective, management by the numbers
- Institute a vigorous program of education and self-improvement.
- Put everybody in the company to work to accomplish the transformation. The transformation is everybody's job.
Monday, May 22, 2006
Demings principles
Subscribe to:
Post Comments (Atom)
7 comments:
Do you agree with all these principles? In my opinion, these principles might hold good in the beginning of product life cycle, or when innovation is of importance. As the product starts becoming a commodity, these principles might turn out to be counter-productive.
hey vivek,
no, they are never counter productive.
It was one of the beliefs I have about product lifecycle, people don't try it... they lose long term vision when the money starts coming in ( addressing the commodity part).
I have a theory on this. on how these principles really matter and why they matter. Don't have time to write that up right this minute, but a longish expo on this coming up soon.
BTW, if you haven't gotten it yet.. do I believe in these principles? you betcha :)
Well, nice to know that you have beliefs that almost border on idealism :) Am even more happy to know that a fellow St. Anthony product is not so money-minded.
lol
St Anthony? that is a whole different lifetime. who are you?
this is not idealism. This is *treat people with respect and you will build great companies and great products*. this won't work for places where people are replaceable ( like assembly lines) only for places where the true asset of the company is not the buildings and machines and software, but the collective brain power of the people who build the software :). as I said a longish expo coming up :)
Ok dear.
I was two years' your juniour at St. Anthony. You would not be knowing me. However, I know many of your batchmates as one of my friends was in your batch. Vineeta Gupta and Falguni might even remember me. Also, Shalima Gautam's brother was one of my close friends. I remember you all because all of you are a part of sweet memories of my childhood. That was a time when football and school were my only two passions.
I agree with your views. Infact, your views mirror those of mine. However, life is more complex. Oftentimes I wonder as to what is the purpose of life, and what is the "absolute truth".
gosh all those names bring a spate of memories, but still no recollection of you :)
better late than never I guess. Nice to meet you, Vivek.
as for the other questions :
life's purpose? to be lived to the fullest, esp when it is really hard to do so.
Absolute truth? The only absolute truth is that, 'everything is relative.'
ask me in 10 years time, maybe my views would be different.
You would not be able to recall me because we never interacted with each other. Also, thanks for being so nice.
I also did a lot of research and came to the same conclusion that reality is relative. In that context I defined that my purpose of life as "To Play".
Let me know if you come to Chennai anytime, as these days I am posted there. I have a daughter who is about the same age as yours. My email id is rai.raivivek@gmail.com
Bye for now.
Post a Comment